DOA & Technical Support Process

· Customer can follow any of the below methods to report a DOA

Contact Omni Technical Services on 012 010 3114

Send an email to support@omni-ts.co.za

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· The agent will do a telephonic assessment to determine if the unit is DOA if found DOA a call will be logged to provide a new unit and collect the DOA unit

· The Customer will return the machine in the original packaging including cables, manuals and accessories

· The customer will receive email or SMS updates during the process and will receive a notification that the case has been resolved and a credit note will be processed to them via the Distributor where the product was bought from

· DOA is applicable should the unit fail within 14 days after purchase except for Physical damage

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General warranties and Telephone support - Please refer to T&C’s

The customer can log a warranty call in one of the following ways:

1. Contact Omni Technical Solutions on 012 010 3114

2. Send an email to support@omni-ts.co.za

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The first level of support will be via Telephone In order to assess if the customer can be assisted via Telephone.

Should this not resolve the query a call will be logged, and the unit will be collected 24-72 hours from the customer’s address provided.

· Omni Technical Solutions will send the customer a checklist, to complete or the customer can send images and the fault via email to support@omni-ts.co.za

· Customer will complete the checklist form and send it back to Omni Technical Solutions including pictures of the device from all angles

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Laptop,console and controller repair, contact us and we can help.